Refunds & Exchanges
BUY WITH PEACE OF MIND
We hope you love your new items as much as we love creating them for you, but if you are
not 100% satisfied with your purchase here’s what to do!
In addition to your statutory rights Karma Living will gladly offer you the choice of an
exchange, replacement, store credit or refund (excluding delivery costs and conditions apply
to Sale Items and Laybys) providing the following conditions have been met:
1.Products are returned within 14 days of delivery.
2.Products are in an unused condition.
3.Products are in original packaging.
4.Items are with the original receipt.
*Excludes sale Items, special offers, books, card decks & layby, except when faulty. After the 14 days a credit note will be issued.
How to make an exchange, replacement, store credit or refund:
1.You can return your order to any store nationwide; or
2.You can contact our customer service team.
1. No returns on books or card decks.
2. No returns on sale items or special offers unless faulty.
BREAKAGE OR INCORRECT ORDER
We do our best to make sure all products are checked and packed well so they make it
safely to their new home. If you have any enquiries regarding your order, contact us by:
1.Sending a message through our website; or
2.Emailing us; or
3.Contacting our Customer Service Team by phone.
*If there has been a breakage, please take a photo of the damaged product and
send to us via email.
CUSTOMER SERVICE TEAM CONTACT DETAILS
Phone: (08) 8282 2100
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