Shipping

Delivery details

Charges 

All purchases in Australia from our online catalogue, will be charged as follows:

*Some regional or remote town areas may incur additional costs. We will also endeavour to fulfil orders without this incurring however in some cases it might be necessary. We will never charge you any extra without contacting to discuss prior. Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.

If you are ordering from regional/Remote areas of Australia, final freight fees will need to be calculated and confirmation sent to you for payment prior to shipping. We currently do not ship to the Northern Territory or Tasmania due to excessive costs in shipping. We also reserve the right not to send to PO boxes and Parcel lockers.

*Not for corporate orders, Karma Living reserves the right to refuse delivery, in this case the customer will be contacted and options discussed.

Timing of delivery  

Online orders should be received within two to seven business days to metro areas. Regional and Remote will depend on transport networks and can be discussed with our customer service. We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.

Person to be at delivery point  

If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.

We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.

Delivery point information 

You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.

• All orders will incur a flat rate of $9.95*
• Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. This will be clearly marked on the product page & shopping cart.
• FREE SHIPPING on orders over $69 for metro areas* - Conditions & exclusions apply.

We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises. We recommend you insure the goods appropriately.

• FREE SHIPPING on all essential oils. Valid on orders with only select essential oils.

We currently do not ship to the Northern Territory or Tasmania due to excessive costs in shipping.

Timing of delivery

Online orders to be delivered within Australia should be received within four to eight business days.

We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.

Person to be at delivery point

If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.

We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.

Delivery point information

You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.