Terms & Conditions
The following sets out our terms and conditions regarding:
A. Use of the Website
B. Supply of Goods
The terms and conditions apply to all users of this website and to all purchasers of goods (“you”) from Karma Living (“we” or “us”). By using this website, you agree to be bound by these terms and conditions.
A. Use of the Website
Your use of the website
This website is our copyright property.
You may view this site and electronically copy or print hard copies or parts of this site for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this site without our written permission.
This website contains registered and other trade marks belonging to Karma Living.
Except with our prior written approval, we do not authorise the grant of any licence or right to use those trade marks.
Your use of the website
While using our website, you agree not to interfere with or attempt to interfere with the proper working of the site or any transaction being conducted on the website or to gain unauthorised access to any part of the website.
We are not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site is at your own risk.
We make no express or implied representations or warranties of any kind as to the operation of this site or any information, goods or services offered on this site, except to the extent that such obligation cannot be excluded at law.
We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.
To the extent permitted by law, we exclude all liability for any loss or damage (including without limitation indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission.
This site may contain links to third party websites for your convenience only and do not indicate an endorsement by Karma Living of those sites or the products/services offered on those sites.
We take no responsibility for the content or use of those sites and you enter linked sites at your own risk.
To protect your personal information, we use the Secure Sockets Layer protocol (SSL). If your browser does not support SSL, or if you are connecting to the Internet from behind a firewall, pages may not display correctly. If that is the case, please note that you may not be able to use this website.
The Karma Living website uses international grade SSL encryption to protect the page you've requested and any information you send against interception by a third party. Information regarding the SSL certificate can be found at: http://www.geotrust.com.
The security of your personal information is important to us. When you enter sensitive information (such as credit card details), we encrypt that information using SSL technology and we have no ability to view those details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the internet or method of electronic storage is 100% secure. Therefore we are not able to guarantee its absolute security.
B. Supply of Goods
Refund & exchanges
Conditions of sale
On-line secure ordering
Karma Living offer a secure and easy means of ordering on-line. Simply click on the “Add to Cart” button to select a product and then you can add and remove products as you like. To complete your order, simply select the “Checkout” button and follow the steps. You will require your postage and credit card payment details to complete the order.
We use the latest in SSL (Secure Sockets Layer) technology to ensure that your personal and order details are encrypted so that the information cannot be read when in transit.
We are happy to take you orders and handle your inquiries over the phone on (08) 8282 2100 9am-5pm Monday to Friday CST.
All prices are quoted in Australian dollars including GST.
We accept Mastercard, Visa and Bankcard through our secure on-line payment system.
Prices exclude freight/postage/handling charges. These will be calculated based on your completed order and destination and will be advised to you prior to payment and included with your purchase cost.
We endeavour to have all our products in stock. Should you place an order for an item that is regrettably out of stock or discontinued, we will contact you as soon as possible.
Whilst most products displayed on this website are available at Karma Living stores, they may not necessarily be available at all our stores. Please ask our store staff if you are looking for a particular product and they will endeavour to locate it for you.
Gift Cards can be purchased online or in store with a required minimum limit of $25 and a permitted maximum of $500.
Gift Cards will be valid for use within a 12 month period from the date of issue. The expiry date will be recorded on the back of the card. It is your responsibility to use the credit on the card within that period. On expiry the Gift Card will automatically become invalid and any unused residual value will not be refunded or credited.
Gift Cards can be redeemed online or in store. Gift Cards cannot be redeemed for cash or used to purchase a new Gift Card. Once the credit on a Gift Card has been spent, the Gift Card becomes invalid and cannot be re-loaded with additional credit.
Goods that have been purchased in whole or in part with a Gift Card may be returned, exchanged or replaced subject to these Terms and Conditions - although we reserve the right to issue a Gift Card to replace the redeemed Gift Card instead of other tender or cash.
You are responsible for the care and control of your Gift Card. Lost or stolen Gift Cards will not be replaced or refunded. The person in possession of the Gift Card will be regarded as the rightful owner.
All purchases in Australia from our online catalogue, will be charged as follows:
- All orders will incur a flat rate of $9.95*
- Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. This will be clearly marked on the product page & shopping cart.
- FREE SHIPPING on orders over $69 for metro areas* - Conditions & exclusions apply.
We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises. We recommend you insure the goods appropriately.
- FREE SHIPPING on all essential oils. Valid on orders with only select essential oils.
We currently do not ship to the Northern Territory or Tasmania due to excessive costs in shipping.
Timing of delivery
Online orders to be delivered within Australia should be received within four to eight business days.
We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.
Person to be at delivery point
If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.
We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.
Delivery point information
You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.
We take great care to ensure that our pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at anytime.
Prices on this website and in-store may differ. Prices shown on the website apply to goods purchased on-line only.
If we need to order an item in for you, the price shown may no longer be current as new stock shipments may have different prices. We will inform you of the new price and seek your instructions before proceeding.
Refund & exchanges
We have carefully selected our products for sale, however if you are not happy with your purchase or the product is faulty or damaged, you may return the purchased item in an unused condition and in original packaging within 14 days of receipt and we will provide a full product refund (delivery costs excluded). Please include your receipt as proof of purchase and your return address so that we can process the return promptly.
Alternatively you may elect to exchange your product for another of the same value. We reserve the right to charge return freight for any replacement product.
Conditions of Sale
Any goods offered for sale on this website are only sold at the time we process and despatch the order and not at the time of providing a conformation of receipt of the order. If there are any difficulties with your order, we will contact you as soon as possible.
All products remain the property of Karma Living until they are paid for in full. We are not required to deliver to you until full payment is received.
We do not have any liability to you arising from the supply of products except that we shall provide you with a refund or replace products if there are any defects. All other warranties and representations are excluded to the extent permitted at law.
Our liability for any claim related to the supply of goods is limited to the cost paid by you for the purchase of those goods. To the extent permitted by law, you release us from all other liabilities whether in contract, tort or otherwise arising directly or indirectly from the supply of goods.
We reserve the right to alter these terms and conditions at any time.